Store Policies
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you choose Next Day, 2nd Day or 3rd Day shipping, please note if your order comes in after 12:00 pm C.S.T., your order will go out the next business day. Please consider this when you are making your shipping selection. We do not ship over the weekend.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights may be rounded up to the next full pound.
International Shipping
Irresistables will NOT be responsible for any import or custom fees when your order arrives in your country. We have no control over the customs rules and regulations of any country. For more information on what to expect when boxes arrive in your country, please contact your local customs office.
Please do not ask us to mark the customs form as a gift or for any other value than is shown on the invoice. We will not do this. It is against International Customs Laws and is considered illegal.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Payment
We accept Visa, Master Card, Discover, and American Express credit cards. We also accept Paypal. No personal checks will be accepted.
We accept the following payment methods:
Authorize.net
Authorize.Net is a leading, reliable payment gateway partner and has been so since 1996. We have partnered with them to accept credit cards safely and securely for our customers. To see how their process works take a look at their online payment diagram.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Irresistables.com is registered with the Authorize.Net Verified Merchant Seal program.
PayPal
Returns
Please check the content of your order when you receive it. If there are any issues, please either call or email us immediately so we can fix the problem at that time. Items must be returned or reported within 2 weeks of your original purchase. NO replacements or returns will be accepted after 2 weeks of receiving your order. NO EXCEPTIONS!*
You may return most new items within 15 days of delivery for a full refund, otherwise a 20% restocking fee apply. If an item is damaged in transit, we will either send you a replacement or a refund at our expense. Should we require the item be sent back we will send you a pre-paid return label. If you are unhappy with the item or purchased an item by mistake and make the choice to return it, you will be responsible for any return shipping fees and we will refund you for the products purchased less any shipping fees we incurred to get the order to you.
Refunds will be given within 24-48 hours after the item arrives back to our warehouse providing that the item arrives in the exact condition you received it in. Your refund will be processed back to the same payment method you used to pay for your order
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Pre-Orders
Pre-Order deposits are non-refundable and non-transferable. We offer this option so that you can reserve your product and be sure of getting it once it comes in. When you pre-order an item and we collect the deposit, we consider this an agreement between Irresistables and our customers that you will honor by paying for your item(s) once the invoice has been sent.
We will only send invoices when the item is in stock and ready to ship and not before. Once the item becomes available for shipment, we will send you an invoice for the balance due through your PayPal account or we will email you to make different payment arrangements. Once you receive an invoice, you will have 14 days to pay for your item unless prior arrangements were made. If the item is not paid for within the 2 weeks, the item will be put back into our available inventory and the $20 deposit will be considered a restocking fee that is non-refundable.
In the past we were much more lenient about this but due to the amount of non-paid invoices, it is essential for our business to enforce this policy. Thank you for understanding.
Privacy
This Privacy Policy governs the manner in which Irresistables Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.irresistables.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Irresistables Inc..
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Irresistables Inc. collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
Irresistables Inc. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page to make sure you are up to date. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site,
please contact us at one of the following:
